Verified eSign - investigating slow PDF generation

Hello,

Our team has been actively monitoring the eSign system performance overnight and has made progress in improving the observability of networking-related logs for the services involved in PDF generation.

We are pleased to report a significant reduction in error rates. However, we are still observing some lingering instability within the system, and therefore, we will continue to monitor performance closely.

Important: Please refrain from creating supplementary envelopes if you have any pending signed documents without a download link. All documents in the queue are being processed.

We appreciate your continued patience as we work towards full resolution

We've applied several configurational changes to address the ongoing PDF generation performance issues on app.verified.eu. While the service remains operational, PDF generation is still experiencing delays.

Our team will continue to monitor the system closely outside of business hours to assess the impact of these changes.

Important: Please do not create supplementary envelopes for pending documents. All documents currently awaiting PDF generation are in the processing queue and will be completed.

We appreciate your continued patience as we work to fully resolve this issue.

We have identified the root cause of the networking issue affecting the PDF jobs generation, and our Engineering team is working to resolve it.

The processing speed has been improved during the last 20 minutes.

We're continuing our investigation into the performance issue affecting PDF generation on app.verified.eu with the highest urgency. While the service has been operational, the download links are still experiencing significant delays.

During our ongoing debugging process, you might also experience delays or issues with email notifications for new envelopes.

We understand the inconvenience this causes and appreciate your continued patience as our team works diligently to identify and resolve the root cause.

We will provide another update as soon as more information becomes available.

Our Engineering team is still actively investigating the performance issue affecting PDF generation on app.verified.eu. The service remains operational, but download links are still experiencing significant delays.

We have been making slow but steady progress by meticulously reviewing networking logs between our core services. We appreciate your continued patience as we work to identify and resolve the root cause.

Thanks

Hello,

We have started investigating a performance issue with the PDF generation in app.verified.eu We are experiencing delays with PDF generation on app.verified.eu. Download links may take 15-30 minutes to become available. Our team is actively investigating.

Thanks